Requisition ID: 163227
Work Area: Software-Development Operations
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Recruiter Name: Maurice Fernandes
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification.
From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. SAP has been recognised by the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.
With almost a third of SAP’s employees, the Services organization maximizes the success of customers with their SAP solutions.
SAP's Application and Technology Services (ATS) helps customers to accelerate their Innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions.
The ATS organization is structured along the ATS Portfolio and consists of four clusters: Application Managed Services, Managed Data Management, Managed Testing and Managed Security.
Global AMS Customer Engagement (AMS CE) ensures successful execution of Application Managed Services by safeguarding all service lifecycle phases: Engagement, Transition, Operations and Optimization in the role of the SAP AMS Engagement Manager for AMS transitions and service delivery.
The mission of the Application Managed Services Hub is to maximize the customer success in the RUN phase of SAP software lifecycle by helping to manage complexity, stable operations, mitigating risk and lowering total cost of operation releasing investment for innovation.
The mission of AMS CE is to help our customers succeed through our engagement as trusted advisors.
The AMS Hub delivers the best-in-class expertise how to operate SAP solutions in the RUN phase. Based on the Run SAP methodology, SAP and market best practices from delivering Application Management Services to customers we offer a complete set of services for set up, optimization and execution of end-to-end solution operations.
EXPECTATIONS AND TASKSPlan and execute transition & operations of customers into the AMS serviceDrive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicingLead the involved delivery units and make sure transition is done in budget, time and qualityThought leadership in SAP AMS transition management methodologyConstant improvement of the SAP AMS transition management methodology and set the global standardsDevelopment & Implementation of quality plans for AMS customers and delivery partnersSolution design for complex AMS proposalsSupporting the Market Units in the preparation of proposals, solution assessments and service scoping exercisesServe as external and independent reviewer in quality assurance activitiesAdvisor to internal and external parties in relation to components that contribute to AMS delivery successDe-escalate critical customer situationsSupport pipeline generation, qualification, opportunity management and Deal closureLeverage and cross-sell opportunitiesPosition both directly and indirectly ATS services to customersLiaise with different SAP entities to ensure success and integration with neighbored teams and regionsIntegrate with market unit leaders and interface with internal and external stakeholders including SAP management, partners and end-customersBe a coach to other team members
REQUIRED SKILLSITIL v3 certificationStrong Project Management skills (8+ years, PMP a plus)Senior Expert in industry and SAP standards and methodologies for Operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)Strongly focused on quality, customer success and driven by resultsRelevant experience in delivery of Outsourcing, AMS and Hosting engagementsWorking in virtual teams and global environmentsHas worked in partner centric, hybrid environmentsCustomer centric actingManagement of difficult client situationsExcellent relationship managementExcellent presentation, communication and moderator skillsAnalytical thinking and decision making abilityCloud, HANA and hybrid landscapes (both technical and architectural)Strong leadership, facilitation, negotiation, mentoring and personnel management skillsGood understanding of SAP’s strategy, products, services and organizational structureWillingness to travel
PREFERRED SKILLSSAP Application and Technology skill set (Certification and 3 years experience as SAP Application Consultant and or SAP Support Consultant)Customer Service experience in large outsourcing dealsManagement consultingAny other language a plus
WORK EXPERIENCEBachelor’s degree required, advanced degree preferred8+ years experience in project management and SAP Operations3+ years experience in Sales or Presales
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica sap.com or Careers.LatinAmerica sap.com, APJ: Careers.APJ sap.com, EMEA: Careers sap.com).
Requests for reasonable accommodation will be considered on a case-by-case basis.
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